Reviews and online testimonials are word of mouth advertising on steroids, so why not ask for an online review?
There are 4 types of local businesses when it comes to reviews online:
- Word of mouth businesses who rely solely on referrals and do not rely on online marketing
- Businesses who rely on referrals, they get reviews but thinks no one reads the reviews.
- Businesses who think reviews are very important and work hard to get them and they get a lot of them.
- Businesses who think reviews are very important and work to get them but don’t get many
What the business who rely solely on referrals don’t realise in future there is a great chance that someone (one of their customers) is not going to be happy with their work and they are going to leave a review and thanks to the power of the internet it is going to get around.
When potential customers start reading that negative review, their referrals are going to start slowing down. When customers search for your business and they see your negative review they are not going to call.
This is not a guess, it’s a fact!
For those businesses who get a lot of reviews, they are probably leaving a lot of opportunities on the table if the reviews are not being used properly.
Reviews are a great asset for your business and customers who take the time to write a review about your business are your businesses ambassadors.
A happy customer who thinks your company offers an amazing service has taken the time out of their busy lives to leave a 5-star review online. The goal of your company is to promote that review and get it in front of potential customers who are looking for your services that you offer.
Turning your customers into your marketing engine.
Asking for reviews
The biggest issue that local businesses face is asking their customers to leave a review.
The majority of business that LuxSaf deals with do not get all of their customer’s information. The information you collect from your customers will allow you to communicate with your customers during and after providing a service.
The best ways to ask your customers to leave a review:
- Text message – phone number
- Email – email address
- Website – Leave a review form
- Postcard – address
Depending on your business, you will select the best method to ask your customers for reviews.
LuxSaf Review Generation Service
Our clients understand the importance of reviews and online testimonials. It is proven to generate more customers which increases their ROI.
The problem is asking for the reviews, luckily for them, this is exactly what we do.
Every customer, past, present and future will be asked to leave feedback and share their experience. Depending on the star rating they will be asked to leave their feedback on a 3rd party website (Google, Facebook, Yell.com etc).
All the reviews left will make your business stand out from your competitors and new customers will want to use your business because they want to have the same experience as your past customers.
Is LuxSaf right for your business?
You have to ask yourself:
- Could I do with more customers?
- Is your phone ringing off the hook?
- Is your business preparing for the future?
LuxSaf is an agency that can help your business move forward.
Get in touch with us to see how our all in one marketing service can improve your business online?